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  Home >> User Guide >> After Sales Service

RETURNS, REPLACEMENTS, AND REFUNDS

Products purchased directly from General Aerial Robotics LLC (GARL) may be returned within 14 days of original shipment. The merchandise must be unused, in its original package with all contents, and in resalable condition*. If you would like to return your item and the conditions set herein are met, simply send us an email and we will be happy to assist you.

Your return shall be shipped by USPS, Fedex or UPS and should be insured for your protection. Return shipping will be the responsibility of the buyer, unless other arrangements have been made prior to returning the item. An RMA Form must accompany all returns with the RMA number provided to you.

 

Limits Of Responsibility: We reserve the right to reject returned items if they are not in a condition to resell them as a new product*. These parts can be complex systems; failure of one component can result in a crash or damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for installation of products offered by Total Control Innovations. The warranty does not cover, and GARL is not responsible in any way, for damage to other equipment due to a failure of a component. GARL is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at GARL. GARL does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as GARL does not manufacture or fabricate any of the products found herein.

*Any alterations or modifications will void the return policy and warranty of all items offered by GARL.

About US
About GARL
Contact US
Legal Statement
FAQ & Tips
Tips for Professionals
Tips for Beginners
FAQ
Customer Services
Return Policy
After Sales Service
Repair Service
Trade-In Program
Shipping & Payment
Shipping
Terms and Conditions
Payment
User Guide
User Guide
About Score
About user types
Help
SPECIALS & RELEASE
WEEKLY SPECIALS
DJI TryDay

Links:   The International Aerial Robotics Competition
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